1. Terms

L.I.A. Soundtech Car & Home Solutions Ltd (from now on Soundtech Ltd) operates the website www.soundtech.com.cy. Its registered address is at Stasinou 2, 2404 Engomi, Nicosia, Cyprus. Established and operating under the Cyprus Companies Law, Cap. 113, Registration No. 81784, VAT No. 10081784N and TIC No. 12081784P.

By accessing this website, you are agreeing to be bound by these website Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.

2. Use License

a. Permission is granted to temporarily download one copy of the materials (information or software) on Soundtech Ltd’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Soundtech Ltd’s website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Soundtech Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Soundtech Ltd’s website are provided “as is”. Soundtech Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, Soundtech Ltd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its internet website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Soundtech Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Soundtech Ltd’s internet site, even if Soundtech Ltd or a Soundtech Ltd authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Soundtech Ltd’s website could include technical, typographical, or photographic errors. Soundtech Ltd does not warrant that any of the materials on its website are accurate, complete, or current. Soundtech Ltd may make changes to the materials contained on its website at any time without notice. Soundtech Ltd does not, however, make any commitment to update the materials.

6. Links

Soundtech Ltd has not reviewed all of the sites linked to its internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Soundtech Ltd of the site. Use of any such linked website is at the user’s own risk.

7. Site Terms Modifications

Soundtech Ltd may revise these terms for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions.

8. Intellectual Ownership

All the content on the Soundtech Ltd website (illustrations, texts, names, brand names, images and videos) is the property of Soundtech Ltd and/or its respective owners, its co-contractors or partners. Any partial or total reproduction of this content, by any means, is subject to prior and written authorization by Soundtech Ltd or its partners and associates.

All information, content, files and software offered in our website is protected by Cyprus and International laws concerning intellectual ownership and copyright.

All fraudulent use of any content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

Soundtech Ltd will not, under any circumstances, be held responsible if a user violates rights held by a third party through his/her activities on the website.

9. Governing Law

Any claim relating to Soundtech Ltd’s website shall be governed by the laws of Cyprus mainly the following:

  • Cyprus Law 156(I)/2004 and Amendment L.97(I)/2007
  • Cyprus Law 103(I)/2007
  • Cyprus Law 133(I)/2013
10. Ordering

There are different ways to place an order:

  • through internet using our e-commerce website: www.soundtech.com.cy
  • through our email address: soundtech@soundtech.com.cy
  • by telephone at +357 22 757555 (during normal office hours)

To place an order through our website, you should create an account. When you create your account please fill in all the fields and especially the phone field (work or home) where you can be reached at any time. Soundtech Ltd will not be held responsible in case of delay derived from missing data in your account.

All data should be entered in English language only and any further communication with Soundtech Ltd should be done in English or Greek.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

To place an order, please follow the procedure below:

a. Choose from the Main Menu the Product Category from which you would like to purchase items, and then just click on the Add to Cart button next to the item you want to purchase. Your chosen item will then be placed in your Cart.

b. You can continue shopping or click on the Cart button to view all your cart items selected. You can modify the quantities of your cart items by pressing the Delete/Add/Subtract buttons on the line of each of the products concerned. When done, click on the Next button.

c. Login to your account by entering your Email Address and Password. Click on the Update button if you want to modify your account data or click on the Next button to proceed.

d. Click on the box to agree the Terms and Conditions and select shipping method. Click on the Next button.

e. Select payment method and enter your payment account details and submit to complete the order.

f. Having placed your order successfully, an email will be forwarded to you confirming your order. You will be able to check the status of your order on the website as well as retrieve/view previous orders.

11. Withdrawal during Ordering

During your order procedure and prior to your payment you will be able to remove or change the quantities of the products from your shopping cart by pressing the Delete/Add/Subtract buttons on the line of each of the products concerned. Once you reach the payment page you cannot change any quantities from your order.

12. Product Information

All the products displayed by Soundtech Ltd on the website are thoroughly checked and verified that are in good and working condition and are contained in the proper package received directly from the manufacturer or a third party reseller. All mobiles sold through our website have English language as the standard language pack unless explicitly agreed in writing by Soundtech Ltd that it is possible in any other language. Additional costs may imply for some other languages. Please note that all website orders do not include additional services other than those explicitly specified.

13. Prices

The prices indicated on the website are in Euros (€) and include all local taxes unless noted. In case of home delivery or delivery to a courier’s premises, there will be an additional delivery charge and will be computed and presented to the customer during the checkout and will be added to the invoice. Soundtech Ltd reserves the right to modify the prices at any time without affecting the price of your order.

If an incorrect price appears on our website (a price that is clearly too low or too expensive compared to the market price), for whatever reason (software bug, human error, technical error, etc), your order will be cancelled, even if it has been initially validated, and the web administrator will contact you ASAP.

14. Availability

All orders will be promptly executed provided there is stock availability.

In out of stock situations we will contact you within 2 working days from the date of placing your order to inform you how long it will take before we are able to deliver the product.

If a product becomes unavailable due to the end of its life, one of our web administrators will advice you of an alternative product/solution, which will be of approximately equal price, quality and usability. If you choose not to accept the alternative product, we will either credit your account at Soundtech Ltd whereby you can use the money for future purchases or reimburse you for the money you have paid according to the reimbursement policy described further below.

15. Secured Payment

Soundtech Ltd accepts all types of Credit card through JCC payment systems.

When you pay by credit card, your account will be debited as soon as your order is authorized for execution by our accounting department and on condition that we have received pre-authorization for your account by JCC. If sufficient funds are not available, your order will not proceed for execution and will be cancelled. For payments made on-line by credit card, the “Secure Socket Layer” (SSL) system of security is used, which allows for encrypting your banking information when on the network.

Bank transfer payments will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods. The processing of off-line payments may take several days.

16. Delivery

Products bought on the website can be delivered in Cyprus to the address you have indicated when you have placed your order.

Our selected courier (currently AKIS Express) will deliver orders within 2 days. When you place your order before 10 am, it will be handled the same day provided the product purchased is in stock.

Please note that the courier does not deliver on weekends, therefore, orders placed on Friday afternoon will be delivered the following Monday, provided that the products ordered are in stock.

If you would like to pick up the goods from one of our branches, you have to select so during checkout. Pick up times are within normal weekday working. Soundtech Ltd cannot be held liable for unclaimed orders of more than 15 days from the date of order. Soundtech Ltd will do everything in its endeavor to abide by the delivery times indicated on the website. However, we cannot be held responsible for the consequences of a late delivery or the loss of a package caused by the courier, or by you, or because of some unforeseen event, or an Act of God.

When you receive the order, we recommend that you verify that you have received the correct order and make sure you sign the delivery voucher.

17. Cancellation and Return Policy

You could cancel the order within 14 days from the day of receipt by sending a written notification with the order details by registered post to Soundtech Ltd or by email at soundtech@soundtech.com.cy or by fax at +357 22 350428.

The goods must be returned to Soundtech Ltd within 14 days from the cancellation date through the courier service it was originally dispatched or registered post and should bear insurance. This is notably necessary should they get lost or damaged. Shipping fees remain the customer’s responsibility. Alternatively, the customer could return the goods to one of our branches. Returned products can only be accepted in their original condition and packaging. A copy of the relevant invoice should be included.

18. Reimbursements

Reimbursements will be effected either through JCC or a cheque issued to the name of the customer. Soundtech Ltd will do its best to reimburse the customer as quickly as possible and not exceeding 14 days.

19. Warranty and After-Sales Service

All products come with a manufacturer’s warranty. The manufacturer of the product defines the period and coverage of the warranty. The warranty is explicit to the person and/or company that has been issued for and it is under no circumstance transferable to any other person and/or any other company.

Soundtech Ltd’s limited warranty does not cover (refer to the “Warranty” document for more details):

  • abnormal use or non-conforming usage of products. You must always consult the user’s manual provided with the product.
  • damage from external sources (liquids, shocks, accidents, electricity current fluctuations, etc)
  • consumables (batteries, etc)

Soundtech Ltd will not be held responsible in the event that the manufacturer refuses to honor the warranty due to, but not limited to, any of the above noted reasons. In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer. Service rates are available upon request.

If the product is dead on arrival (DOA) it will be replaced immediately. DOA products must be reported immediately to our Service Department.

20. Customer Complaints

There are different ways to make your complaint:

As soon as your complaint is registered, a customer service manager will respond to you normally during same or next working day either by email or telephone depending on the means you used to register your complaint. Soundtech Ltd is very responsive to customer complaints and will try its best to keep you satisfied. All customer complaints are registered in the CRM (Customer Relationship Management) module of the company and are subject to analysis by top management.